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Feature
Customer Support
icon Crafty Syntax Live Help icon Help Center Live icon osTicket icon PHP Support Tickets
icon Support Logic
Crafty Syntax Live Help (CSLH) is an open source live support solution that helps customer support with live help functionality that can be proactively pushed to visitors to your site or requested by the consumer. Crafty Syntax includes a large range of features to allow multiple operators, multiple departments and multiple languages to be used. Crafty Syntax Live Help is free and is progammed in PHP with Mysql for the datatabase. Other highlighted features include the ability to create your own questions, auto inviting visitors, referer tracking, page tracking, ability to view what the customer is typing as they type, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, Customizable graphics, and multiple operators. runs on your server and is open source GPL. A Live Help chat system featuring monitor your visitors, proactively open a chat session, multiple chat sessions, referer tracking, page view tracking, multiple operators, canned responses/images/URLs, multiple departments each with different icons, leave a message.
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Crafty Syntax Live Help
A very powerful all-in-one help center including Live Help, Support Tickets and FAQ. Features include unlimited operators/departments, monitor visitors, initiate chat, collect visitor's information, track visitor's footprint, autosave chat transcripts, canned messages, leave a message, auto-assign tickets to operators, unlimited FAQ topics.
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Help Center Live
osTicket is a Support Tickets system featuring email piping, pop3 login, unlimited email addresses, admin/staff/user panels, avoid autoresponder loops, limit maximun tickets user can have opened, accept attachments and limit size, pager alerts for admin. A support ticket helpdesk that can manage emails from an email gateway via aliases, POP3 with crontab login, or manual POP3 login when the admin is accessed. Users receive an auto-response when sending emails or see ticket info if using web-based form mail. They can view ticket status online using their email or ticket number.
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osTicket
PHP support ticket is a simple, one-admin Support Tickets system featuring self-registering, emailing to admin, attachments and others written in PHP. osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. osTicket seamlessly integrates all tickets created via email and web-based form with a simple web interface. Easily manage, organize and archive all your support requests. Renderhosting.net clients will also be able to view tickets status and history online.
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PHP Support Tickets
The Support Logic Helpdesk is a script to provide an organized support platform for you and your clients such as IT support, systems development, software and web solutions. A Support Tickets system featuring multiple email addresses, admin/staff/user panels, canned responses, HTML tags support, email limit on a per user/day basis, attachments.
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Support Logic